Introduction
Gifting Components Overview
This article will give an overview of the different components of Gifting. The core of the app. The section where you can see all the gifts purchased and redeemed and use useful tools to manage and keep everyone up to date.
All Gifts
The gifts page has a table showing all gifts across 5 different statuses.
Pending Redemption
Redeemed
Expired
Refunded
Direct
We have written a guide that explains the flow and difference between each status here.
Each row is a gift that is related to an order. Each row shows high-level data that summarises the gift.
Sender Order ID
The order number of the gift order placed by the sender in BigCommerce.
Recipient Order ID
The order number of the gift order placed by the recipient in BigCommerce. We show the two different order numbers because recipients are prompted to purchase additional items from your store.
Recipient Email
This is the email address of the recipient of the gift. If you click to resend a redemption reminder, it will go to this email address.
Sender Paid
This is the amount that the sender paid at sender checkout (inclusive of highest shipping and tax amounts).
Refunded
This is the total amount refunded to the sender. This amount will reflect shipping and tax refunds provided, and may also reflect a full refund in the instance a gift is cancelled or expired.
Send Order Date
This is the date that the order was placed by the sender.
Redeem Date
This is the date that the order was redeemed by the recipient.